1 Ordering: You can submit an order thorough this website. When you order goods from us, this constitutes an offer from you to buy those goods in accordance with these Terms and Conditions. Only when we have accepted your order by sending you an order confirmation shall a contract be formed between you and us. Once you submit your order, you cannot cancel the order unless we agree. However, we will allow you to return goods in accordance with the returns policy set out below.
2 Price: The price payable by you for any good you order shall be the price quoted on this website at the time your order is submitted. Unless otherwise stated, all prices quoted are in New Zealand Dollars and where applicable, inclusive of goods and services tax (GST). Please note that you are responsible for paying any import fees or duties which may be payable in relation to your order
3 Payment: You can pay for your goods by any of the methods specified on the website. When paying by credit card, you authorise us to debit your nominated card at the time you submit your order.
4 Rejection of orders: If we reject your order (for whatever reason) and your payment for the goods has already been processed, we will refund any money paid to us in respect of that order.
5 Stock availability: Some goods on the website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this occurs, we will contact you to arrange a full or partial refund.
6 Shipping: We use delivery agents to deliver your goods. You agree to your details including your being supplied to the delivery agent for the purpose of delivering your goods. A physical address where a delivery can be signed for between 9am and 5pm needs to be provided when placing an order. Delivery cannot be made to a PO Box. We will endeavour to ship your goods within 24 hours of receiving your order. Delivery costs (which include tracking and insurance)and approximate time for delivery are as follows:
NZ deliveries – orders over $50 FREE, $5 for under $50 – 1 to 2 business days
Australian deliveries – orders over $50 FREE, $20 for under $50 – 3 to 10 business days
Rest of the world – $20 – 3 to 20 business days
7 Returns: If you would like to return goods please contact us as soon as possible. We will accept returns of any goods purchased through this website (with the exception of sale items) provided that the goods are returned within 7 days of your receipt of the goods and provided that they are returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also. Shipping costs back to us will your responsibility. Once the product is received and has undergone a quality control check we will send your requested replacement goods (provided we have such goods in stock) or a refund. You will not be charged additional delivery fees for the delivery of the replacement goods. Please note that sale items may not be returned unless they are faulty.
8 Privacy: We will collect your information for the purpose of supplying you with the goods you order from time to time, and for any other purpose (such as sending you promotional material) that you elect. You consent to us using and disclosing this information to third parties for these purposes. All your personal details will be stored with us. You can access, update, or correct your personal information by contacting us.
9 Liability: We will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an order by you. If we are ever liable to you, or any other person, and we cannot rely on the exclusions of representations, warranties or liabilities set out above, then our liability is in all cases limited to the amount of the price of the goods.
10 Business purchases: If you are acquiring goods from this website for the purposes of a business, then you agree that the guarantees and remedies provided under the Consumer Guarantees Act 1993 shall not apply to the supply of those goods.
11 Applicable law: The laws of New Zealand govern this agreement. Your transaction is deemed to have taken place in New Zealand.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
p.o box 11544 manners st. central , wellington, NZ, 6021
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Anjali Stewart at firstname.lastname@example.org or by mail at
p.o box 11544 manners st. central , wellington, NZ, 6021